Frequently Asked Questions
Everything you need to know about shopping with Pine Street Clinic.
How do I determine the right size for my order?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for chest, waist, and length to ensure our tailored silhouettes fit you perfectly. If you are between sizes, we recommend sizing up for a relaxed fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. To initiate a return or exchange, please visit our online portal. Please note that high-end limited edition drops are eligible for exchange or store credit only.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer international shipping?
Yes, Pine Street Clinic ships worldwide. International delivery times vary by location, typically ranging from 7-14 business days. Please note that customs duties and taxes are the responsibility of the recipient.
What materials do you use in your collections?
We pride ourselves on using premium, ethically sourced materials including organic cotton, recycled polyester, and high-grade wool. Specific material compositions are listed under the 'Fabric & Care' section on every product page.
How should I care for my Pine Street Clinic garments?
To maintain the longevity of our fashion pieces, we recommend washing in cold water on a gentle cycle and hanging to dry. For our structured outerwear and delicate knits, professional dry cleaning is highly recommended.